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|Title: ||IMPLEMENTASI ISO 9001-2000 DALAM PELAYANAN PAJAK KENDARAAN BERMOTOR BERSISTEM DRIVE THRU (Studi di Kantor Bersama Samsat Manyar Surabaya Timur)|
|Authors: ||DEWI MAYANGSARI, MIJIL|
|Issue Date: ||14-Jun-2011|
|Abstract: ||Mijil Dewi Mayangsari, 2008, Implementation ISO in Service of Motor
Vehicle Tax having Drive Thru System (Study In Kantor Bersama Samsat
Manyar East Surabaya).
Counselors: 1. Dr. Imam Hanafi, S.Sos, M.Si, 2. Drs. Soekanto, MS, Pages 142
In local autonomous era public service is a problem that always have paid
attention to since moved decentralization policy, so local government with public
organization of service giver obligate to give the prima service to society.
Service which is often griped by society in certain range of time will form
a union work on bad performance. Bad performance of course does not benefit,
because bad performance will lessen even possible eliminate the belief to society
toward public service giver organization. Image of public organization of public
service giver automatically also will influence the governmental image and belief
to it. The lack of belief will make difficult to develop the healthy, efficient, and
durable politic bureaucracy because no strength which is connecting each other
These days, one of method which used a lot of by business organization
within upgrading quality and its productivity is by applying standard intern ISO
9000. One of newest series is ISO 9001:2000 specifying conditions for the desain
of in assessment. System of Quality Management which has aim to guarantee that
organization will give the product (goods /or service) fulfilling specified
conditions. One of public organization applied ISO 9001:2000 is KB Samsat
Manyar East Surabaya inclusive of in it activity within processing payment of
Motor Vehicle Tax with Drive Thru System.
The problem is how KB Samsat serves the public in repetition registration,
payment of motor vehicle tax and also obliged contribution of traffic accident
fund (SWDKLLJ) by Drive Thru system. The obtained data is about how
beginning the management and next to be done start from registration, then
management and also payment. With all the form of authentication until
administration and archives processes.
Therefore to know how process of Drive Thru System in repetition
registration motor vehicle, payment PKB and also payment SWDKLLJ in public
service related to public satisfaction that is society asking for and or accepting
important service to be conducted.
This research is used to know the process or mechanism of Drive Thru
system in public service in Samsat Manyar East Surabaya. This Election is also
expected so that the happening of improvement of service quality at KB Samsat,
that is by the existence of improvement at a speed of service.
This research uses the qualitative approach with descriptive research type. Data
collection is done through interview technique not have structure, observation and
relevant document use.
Result of research that can be analyzed by observed from how conditions
of annual repetition registration / Payment of Motor Vehicle Tax ( PKB) and
Payment of Obliged Contribution of Traffic Accident Fund (SWDKLLJ) by Drive
Thru system in Samsat Manyar East Surabaya.
This Research later conclude that public service is conducted by KB
Samsat faster by applying target of quality based on time standard, existence of
mechanism of control management the internal quality audit that will check the
effectiveness of applying quality procedure and quality target and also the
existence of continuous repair. To maintain the consistency of that quality, in the
working process KB Samsat have to always perform the quality procedure
consistently inclusive of by applying Drive Thru System it's proven efficient
enough from sector of time accuracy and pleasure and also amenity. This matter
all at once is effective in order to give awareness to taxpayer of about .,the
important of pay for on schedule at KB Samsat. However service of Drive Thru
system in KB Samsat Manyar East Surabaya still limited on implementation
operation together only for vehicle four wheel not yet fully on vehicle two wheel.|
|Appears in Collections:||Minor Thesis|
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