|Abstract: ||This research was done qualified mothers and children healthy care
services. Prior this research, society felt that they did not proper services. This fact
could be seen from two signs: low healthy quality of poor society and high
mortality of mothers and their babies. In delivering healthy care services, the
professionals should have given balance treatment, meaning that they would not
consider whether their „customers‟ were from lower or upper level. Medical staff
assigned should have had competencies, then, were used as a standard of
professional medical staff. Therefore, successfull healthy care services occured.
The aim of this research were to know and to describe of professionalism mother
and children healty care services and mother and children healhty care for poor
society. Eventually, be able to give contribute as practice that research can give
input and as material of consideration for services of poor society, and according
to theoritis as a next reseacher material referension and futhermore treasure of
science of Public Administration.
This research to point of reference study about local government,
professionalism, public services, and healty care services of poor society.
The methods of the research to use approach qualitative which is a
descriptive research type. The reseacrh have two focus that is healthy care
services professionalism and step of mother and children healthy care services of
poor society. There are several indicators dealing with professionalism of mothers
and children healthy care services, they are quick handling, skills and
competencies, diagnosis ability, exact handling, covering organizatation, other
fields relation, other side jobs, and politeness. Nonetheless, indicators of poor
society‟s healthy care treatment are kinds of services, procedures, medical
services, administration and customers feedback towards the services. The
location of this research site at Mother and Children healthy polyclinic. The data
soure which gain take through primarly data and secondary data with to collect
data as an observation, interview, field note, and documentation. The data analysis
using by data reduction, data presentation, and draw a conclusion.
The result of this research showed that medical staff at Puskesmas Dinoyo
Malang had emerged their professional attitudes and given proper services
especially healthy care to poor society. The medical staff acted politely whenever
they directly faced patiens, yet have aproblem about rate of speedy to handling
patient because stumbled on technic problems. This made pleasure, as a result.
Moreover, the staff care fully handled and diagnosed patients‟ disorder. They also
gave proper services based on their skills, competencies, and educational
background; good relationship amongst other fields; easy procedures; fair
services; precise administration based on Perda no.20/ 2005; and positive
feedback from the patiens.
The conclusion of this result showed that medical staff services was indicate
their professional attitudes as a medical staff services although have several
indicator services professionalism not maximal. Especially for quick handling and
other side jobs in which the staff were doing other jobs simultaneosly, those two
aspects had not been done precisely based on rules built due to technical services
barriers. On behalf of to purpose computerization of services, increasing media
tools to widwly scape of service healthu care and enumerator official in order to
official doesn‟t doubling of service that was offered.|